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Privacy Policy Solarbank Australia Pty Ltd

1. Introduction

Solarbank Australia Pty Ltd (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website, solarbank.com.au (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this policy. We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, postal address, or other contact information you provide when you make an inquiry or purchase.
  • Device Information: Details about the device you’re using to access the Site, including IP address, browser type, and operating system.
  • Usage Data: Information about how you interact with our Site, such as pages visited, time spent on the Site, and click behaviour.

3. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services.
  • Process your orders and manage transactions.
  • Communicate with you, including sending updates, offers, and marketing communications (you can opt out at any time).
  • Improve the functionality and user experience of our Site.
  • Comply with legal obligations under Australian law.
  • Protect our business and Site from fraudulent activity or security threats.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted third parties to help us operate our business:

  • Service Providers: we may share information with third-party companies for processing payments, hosting the website, and delivering products and services.
  • Compliance with Legal Obligations: We may disclose information if required by law, such as to comply with legal processes or enforce our policies.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction.

5. Data Security

We take the security of your personal information seriously. We use industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the obligations in our customer agreements, or as required by law. After this period, we will securely delete or anonymize your data.

7. Your Rights

You have certain rights regarding your personal information, including:

  • Access and Correction: You can request access to or correction of the personal information we hold about you.
  • Deletion: You can request that we delete your personal information, subject to legal requirements or obligations to retain it.
  • Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe link in our emails.

To exercise any of these rights, please contact us at info@solarbank.com.au.

8. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience and collect information about how you interact with the Site. You can manage cookie preferences through your browser settings, but disabling cookies may affect the functionality of our Site.

9. Links to Third-Party Sites

Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Compliance with Australian Privacy Principles (APPs)

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), ensuring your personal information is managed transparently and responsibly. If you believe we have breached any APPs, you can lodge a complaint with us, and we will work to resolve the issue promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page, along with the “Last Updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:
Email: info@solarbank.com.au

This Privacy Policy is effective as of 15 October, 2024.